Refunds & Cancellation

Effective Date: 15/09/2024
Last Updated: July 16, 2025

At Enlightnr, we prioritize delivering high-quality, instantly downloadable digital products to empower your learning journey. Due to the nature of our products, digital e-books that are instantly accessible upon purchase;refunds or cancellations cannot be processed once a purchase is complete.

We understand that circumstances may arise where you need assistance. If you experience any issues with your download or have concerns about your purchase, please reach out to our dedicated support team at wecare@enlightnr.com. We are committed to resolving any technical challenges promptly and ensuring a seamless experience for you.

Frequently Asked Questions

1. Can I cancel my order after purchase?
Since our products are digital and instantly accessible upon purchase, cancellations are not possible once the transaction is complete and the e-books have been made available for download.

2. What if I face issues with my download?
If you encounter any technical difficulties accessing or downloading your e-books, please contact our support team immediately at wecare@enlightnr.com. We will assist you in resolving the issue to ensure you receive your purchased content.

3. Why don’t you offer refunds?
Digital products are non-returnable by their nature. Once they are downloaded or accessed, they cannot be physically returned or revoked from the user's possession. This policy ensures fairness to both the customer and Enlightnr, and prevents misuse of digital content.

For further clarification or any other inquiries, please feel free to contact us at wecare@enlightnr.com. We're here to help!